Please read this information carefully and ensure that you fully understand all aspects of the policy before placing your order.
(02) How To Order
This is via the 'Add To Cart' button shown with each product. Once you have completed your basket you will then be
able to check out. Please enter the delivery
address details accurately to avoid any
delay with your order. Shipping in
all cases is by Royal Mail Standard, but
you can request a quote from us should
you want your item(s) tracked. This also
provides postal insurance for your order.
If you do not choose to do this, then,
the goods are sent at your own risk.
Please check all information on the
confirmation email. If anything is
incorrect, then, please let us know
immediately. If you do not receive a
confirmation email, then, please let us
know so that we can re-send.
All prices are in £GBP. We do recommend
that you use www.xe.com to
check current exchange rates.
(04) Cancellation Policy
You have the right to cancel within
14 days of placing your order. However,
if the item(s) has been dispatched, then,
you must return the item(s) to us
unopened and undamaged. You will also
undertake to pay any return postage
charges incurred. If you cancel, but have received
a download code or digital copy of any
item, then, you will be charged the
cost of the digital version and only
refunded the difference between digital
and physical versions. We will not refund any fees charged by your credit card company or PayPal.
This will be by Royal Mail Standard in
all cases unless you have requested a
quote for a Tracked Option. Costs are
calculated by taking into account the
weight of the order and the actual
packaging required. If it is found to
be less expensive to post items
separately, then, we will let you know
in advance. You will be able to see a
shipping cost in your basket and so
decide whether or not to proceed with
The Royal Mail 'Confirmed', 'Guaranteed'
and 'Tracked and Signed' Options all
afford a level of insurance and should
be considered for peace of mind and/or if
you have any concerns about the postal
service in your region/country. This
can be arranged by contacting us for
the available options/pricing. Please
note that not choosing one of these
options and the associated insurance
means that we are unable to provide
any method for tracking your order or to assume any responsibility for the non-delivery of your item(s). Proof of purchase can be provided should this issue arise.
(07) Delivery Times
All orders will be processed/shipped
within 2-3 days of receipt. This will
need to be added to the shipping time.
advise shipping times as follows:
UK: 2-3 working days.
Europe: 3-7 working days.
Rest of World: 7+ working days.
Some individual countries - Central and
South America, for example - can take up to
If you have paid for insurance by way
of an available option and not
received the goods after 7 working
days, then, please contact us for a
tracking number that can be taken to
your local post office. We will also
take steps to track from the UK.
(09) Import Duties
These vary from country to country and
you may be deemed liable by local
authorities. Please note that PGR did
not make the rules on international
(10) Other Points To Consider
Let us know as soon as possible should
any item arrive damaged. Please email
us a picture of this for our records
and to help with the insurance aspect
of the order.
For environmental reasons we will not
send replacement jewel cases as these
can be bought cheaply in your own
Your order is processed by PayPal or
Stripe and is secure.
Please contact us in the first instance
if you are unhappy with any aspect of
our service and give us the chance to
put things right before proceeding to
lodge a dispute via your bank or
credit card company.
(11) Last and not Least
Please ensure that you have carefully
read this information, the FAQs and the
associated Terms and Conditions before
placing an order with us.